Contact Us: 01543 220 346

Customer Support – Sales and Service

New4all Recruitment are hiring for a client based in the Lichfield area for a customer Support role.

Days of work: Monday to Friday

Hours of work: 37.5 hours per week (between 8am and 6pm)

Pay: £9.50- £11ph

• Deliver excellent customer service to all our customers across several different channels, which may include social media, email, and phone
• • Finding solutions for customers and advising them on our services and business account options
• • Facilitate sales from incoming calls
• • Retention of existing customer accounts
• • Answering calls and handling queries from our business and personal account customers
• • Administration support for the business development team
• • Opening of new business accounts
• • Support with ANPR and TAG customer set up
• • Meeting departmental SLA’s
• • Updating data and trackers on Microsoft excel
• • Utilising IT database and systems to maintain thorough and accurate customer records
• • Effectively manage workload to achieve individual and team KPIs and SLA’s
• • Take ownership and resolve customer complaints in a timely and efficient manner, in line with service level agreements
• • Taking initiative and ownership of what you do


 Ability to sell products and services

•                  • Good Knowledge of IT/ Microsoft office packages and database input. (Word, excel)

•                  • Strong analytical skills with good written and verbal communication skills.

•                  • Excellent telephone manner when communicating with customers both internally & externally.

•                  • Have an accurate and methodical approach to work.

•                  • Ability to meet service level agreements

•                  • Work well as part of a team, however, be able to self-motivate with the ability to multi-task and manage own workload.

•                  • Ability to use own initiative




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Contact Us

New4all Recruitment Solutions,
Ground Floor Office Suite,
Ridings Park,
WS11 7FH

T – 01543 220 346
M – 07826 061658